Poméol undertakes to ship packages within 2 working days after receipt of payment - excluding public holidays and summer closures.
Packages are shipped via Colissimo 48 hours with a tracking number and delivered without signature. You can check the progress of your delivery at any time on the dedicated site.
Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order.
Orders are shipped Monday to Friday, excluding public holidays, end-of-year or summer holidays.
Any Customer can request the return of their item within 14 days from the date of the order. Returns of shipped orders are the responsibility of the Customer.
The product for which the Customer requests a return must be intact, unopened and in its original packaging. The Customer must attach to his shipment the product, the order number concerned by the return, the designation of the product(s) concerned by the return.
The return address is:
Pomeol at SUPPLYWEB
ZAC de la Delle du clos neuf
The big field
14840 Démouville
For your product return, we advise you to choose a mode of transport with a tracking number. Without tracking number, we will not accept any claims.
In addition, so that your return is processed as quickly as possible, we advise you to also report it by email to contact@clemascience.com .
If the item is refused by Poméol, it is returned to the Customer at Poméol's expense without the Customer being able to demand any compensation whatsoever. If the return has not been announced by the customer, a credit note is automatically created and sent to the customer.
If you return products and the remaining amount of your order no longer meets the conditions to benefit from an offer (for example free product, pencil case, tote bag subject to conditions), the gift must also be returned in order to benefit from the offer. an asset.
